Our Terms and Conditions

• The natural geothermal water used in the pools, please keep their head above water while bathing.
• A minimum of 2 persons are required in a private pool. The 2nd person must be at lease 16yrs old.
• Children under the age of 8 must be actively supervised by a caregiver 16 years or over. The caregiver must be able to provide immediate assistance to the child if required.
• No children under the age of 14 will be permitted entry without an adult.
• No diving or jumping into the pools.
• No running around the complex.
• No lifting (shoulder riding) in the pools.
• No food to be consumed in or around the pool.
• No alcohol.
• No sports gear.
• No smoking or vaping.
• Drink plenty water to keep hydrated while using pools.
• Always use the handrails provided.
• A reasonable standard of behaviour is expected.
• The use of cameras must respect the privacy of other pool users.
• No drones.
• Swim wear is required while using a pool, no t-shirts, singlets, or leggings in the pools.
• All infants must wear swimming nappies.
• Lost property: Will be held at reception and donated to charity after a month period.
• Fernland Spa does not accept responsibility for any damage or loss of belongings. Please ensure that valuables are secured.
• Exit the pools if you feel unwell.
• Request medical attention if unwell.
• Fernland Spa will not tolerate harassment and intimidation of staff or harassment and intimidation of visitors by other visitors. Fernland Spa reserves the right to ask people to remove themselves from either the pool or campground complex if their behaviour compromises either their own safety or the safety of other pool users or staff. Serious misconduct may result in a trespass order for up to 2 years.