Frequently Asked Questions
If you can’t find the answer here to any questions you may have or if you would like to talk to one of our friendly team members, please contact us:
Phone: +64 07 5783081
Hours: Open 7 days (except Christmas Day and Boxing Day ), 8.30am – 10pm. Last private pool booking for the day is 9.30pm.
What days are you open?
We are even open every public holiday except Christmas Day and Boxing Day when our facility is closed.
Where is Fernland Spa Thermal Mineral Springs
Faq’s Pool Complex
What can I wear when swimming in the main pool?
Can I hire swimsuits or shorts?
Are towels included?
Do I need to book to use the Main Pool or Private Pools?
Booking private pools is recommended and essential during the busy winter period. This can be done online(recommended) or by phoning us on 07578 3081, or on arrival at reception , this is subject to availability. you will need to know the type of private pool, time of day and length of time you wish to soak for.
There is a minimum 2 persons per booking. Access to the main pool after a private pool booking is half price
Does the private thermal pool admission include access to the main pool ?
What age is a child?
What age is a senior?
Rules for children under 5
Poolsafe requires all children under 8 years to be actively supervised at all times by a responsible caregiver.
Children under 5 years must be within arm’s reach at all times.
Children 5-7 years must be in visual contact and close enough to give immediate assistance at all times.
A responsible caregiver is defined as someone aged 16 years or older .We do not have life guards on duty as we are a passive pool and children under 16 can not be left unattended at Fernland Spa
Is there a price for students?
Where do we store our clothes when at Fernland Spa?
Are there changing rooms? Do the changing rooms have showers?
Is there wheelchair access to the pools and changing rooms?
Can I take my own food or picnic into the Thermal Pools?
We encourage visitors to stay well hydrated, A drinking fountain is available and you can bring a drink bottle ( unbreakable ). Drinks are also available to purchase from our shop.
I'm pregnant, is it safe to use the pools?
What temperature are the pools?
Main Pool 36.5-38°
Private Thermal pools: 37-39°
Bubbly Thermal Pools 37-39°
Main Pool 38-38.5°
Private Thermal pools: 38-40°
Bubbly Thermal Pools 38.5-40°
Are the pools suitable for children under 2 years of age?
Do you add any other chemicals such as chlorine into the pools?
Will the thermal water discolour my swimsuit?
What are the benefits of the water?
We recommend you do not submerge your head when bathing.
Please use railings when entering or exiting the pool.
Some surfaces maybe slippery at times, please use caution in and around the pools.
Please do not climb in the gardens.
CODE OF CONDUCT
The pools are to be used for relaxation and your own personal therapy.
Disorderly behaviour, offensive language and any destruction caused to Fernland Spa will result in being asked to leave immediately.
Please respect other people’s property and quiet environment of the pools.
Food, alcohol and glass water containers are not allowed in pool area.
A staff member will be available at reception (please use pager if unattended) if you require any assistance or advice.
Please report any breach of safety protocols or code of conduct to nearest staff member.
Any breach of the safety protocol or code of conduct may result in you being asked to leave immediately.
Fernland Spa will not be held responsible for any injury, loss or personal damage caused as a result of your disregard for any safety protocol or code of conduct.
Other Activities in Tauranga
Do we need to make a booking for massage?
If you are wanting massage treatment the same day it is essential to call .
If you wish to enjoy the complimentary 20-minute soak in a private pool before your massage you will need to allow time before your booking.
We can generally arrange 2 therapists to provide treatments simultaneously. Couples will relax firstly with their complimentary soak together in a private pool and then enjoy their massages in adjoining rooms.
Half hour massages
You will enjoy your complimentary soak together in a private pool, one therapist will massage one of you while the other continues to relax in the pool and then you will swap over.
Distance from Tauranga City
How do I get to the Thermal Pools if I don't have a car?
Directions from Mount Maunganui/ Tauranga Cruise Ship Terminal
The next and cheaper option is to take the shuttle that transports passengers to Tauranga city, this is a return service to and from Tauranga central and costs $10. It this will take approximately 10 minutes and you will be in the city by the local bus centre, from here you could take the Bay Hopper number 60 bus (Belvedere). This service runs every half hour
The staff at the information centre will be able to assist you with the time table. The bus runs right past our entrance and you can catch the bus back into town from just across the road.
Please be aware we have a steep driveway so if you are frail or short of breath it may be a challenge for you.
Are there BBQ's available for us to use in the complex?
BBQs are available for groups these need to be pre-arranged,
Please email firstname.lastname@example.org or call 075783081 to enquire.
Hire of covered pavilion is $3.00 per person. Please pay on arrival at pool reception.
A $30.00 deposit is required for all reservations. Deposits are payable at time of booking. Please note bookings are not valid until function confirmation form is returned completed and signed and the deposit has been paid.
Deposits may be made at pool reception or by direct credit to Fernland Spa ANZ 010434 0220588 00
Must be made on the day on arrival at reception, unless otherwise arranged by management.
If postponement is necessary (i.e. bad weather) we will endeavour to provide another date at first opportunity for your convenience.
Your deposit will be returned in full if 30 days’ notice is given for cancellation.
Refund of Deposit
Your deposit will be returned in full on completion of function when grounds and pavilion have been tidied to the satisfaction of management and all monies have been paid.
Please note: no credit card facilities available.
A good standard of behaviour is expected. Children must be actively supervised by a caregiver when using the pool facility.
Main Pool Prices
Senior Citizen $8.00
Groups 10+ concession rates may apply please enquire.
Fernland Spa takes all possible care to provide a clean and safe environment for your enjoyment. Users of this facility must ensure children are supervised and remain within the BBQ area are actively supervised in the pool and around the BBQs.
If you are unsure of safe lighting of the BBQs please ask a staff member for assistance.
Camping and Cabin Guests
We hope you enjoy your stay at our tranquil, natural campervan facilities. Please pay on arrival at pool reception. (This includes free access to the main pool during the hours of 8.30am—10pm)
The driveway access is closed by a gate after 10pm, it will open automatically when you leave the premises If you will be out after 10pm please ask staff for the code
When you check in you agree to abide by the following terms and conditions:
Arrival and Departure
Please check in at Reception when you arrive. Check in is from 12 moon. Check out time is prior to 10am on the day of departure.
The account balance is payable on arrival. There is no refund for early departure.
Your reservation is confirmed on receipt of your deposit. Payment of a deposit will reserve a site for 24hrs from the proposed arrival date. Your site will be re-let by 12 noon the following day unless notification is received. A $10 deposit is payable at the time we issue the key. The key must be returned by 10am on the day of departure and your $10 deposit will be returned to you.
Conduct and Behaviour
Complete quietness between the hours of 10.30pm and 7am. Reasonable behaviour and dress at all times. Campers 18 years and over may consume alcohol on their own site only. Alcohol will not be tolerated around the grounds or in communal buildings. No excessive drinking or parties. The manager will cancel occupancy if behaviour or activities occur that are incompatible to the effective running of the camp ground. Please consider your fellow campers at all times.
Persons aged 17 years and under must be accompanied by a responsible adult or parent.
Awning and tent ropes are not to be connected to trees, hedges or fences and must be connected within the marked boundaries of the site. Drawbars must face the roadway to enable rapid relocation in an emergency. Campers must provide own waste container.
Please use main ablution block toilets and ensure facilities are left clean and tidy after use.
Kitchen facilities are provided for campers use only. Please leave the kitchen clean and tidy. Please dispose of all rubbish in bins provided.
There is a coin operated ($4.00) washing machine and dryer available located in building at the end of the private pools, use door on left.
There is a camp shower located at the end of the kitchen building. Alternatively showers in the main ablution block may be used or discuss an alternative with staff if both are busy.
Portable gas barbecues are permitted.
Will be held at reception and donated to charity after a 3 month period.
Property Damage and Theft: The camp ground owner shall not be held responsible for the loss, theft or damage of any property for any reason, regardless of the cause, including any fault pertaining to any fitting, appliance or piece of apparatus within the vicinity of Fernland Spa. Please ensure valuables are secure and all vehicles and doors are locked.
The speed limit is 5kph at all times for all vehicles.
One vehicle only per site.
In the event of an emergency please assemble at the assembly point, top hot pools car park.
Tents may be connected to power boxes with approved RCD leads. Vans left unoccupied on a site must disconnect power leads.
There must be a 3 metre firebreak between tents, caravans and other accommodation facilities, drawbars and guide ropes excluded. Site holders must familiarise themselves with, and comply with, the Evacuation Plan for the camp ground.
Fires and Fireworks: No fireworks permitted in the camp ground. Open fires are also prohibited.
No smoking in communal areas and buildings.
Animals are not permitted in the camp ground unless prior arrangement has been made with the manager.
Parents, for safety please supervise your children and deep them away from the driveway and actively supervise when using the pool.
Trained first aid staff and first aid assistance are available at reception.